Very disappointed

[Ray_L]

Just bought a new Galaxy 10 Ultra Tab which came bundled with a keyboard case. The only problem is that the case they sent is for an S10+ tablet.

I've reached out to support via Live chat and have even called the support number. After being on hold for over 20 minutes. I finally got to speak with someone is Sales Support only to be disconnected suddenly / call dropped 2 minutes into the conversation. 

Surely Samsung can do better than this. 

[Obsydian]

I'm sorry to hear that is 🤬

I'm not sure, but I found this. I wonder if it's generic, doesn't make sense as the Ultra is always a BIG beast.

[Major_Gaz]

Just make a log of the calls and try to contact or reach out via email, sure u will get this replaced as it was an error on their side .🙏

[Ray_L]

Thanks, will do

[Edgie70]

What's the tablet like though ?

[Ray_L]

It really nice. I had a tab 7 ultra before and this definitely an upgrade on that device. I especially like the bigger screen for when I'm watching movies or web browsing.