SILENT

[vapeandchill]

Dear sir/madam I own the samsung galaxy s25 ultra on ee in the uk England after the sixth bate my phone keeps automatically without me doing anything goes into silent mode this keeps happening every day I only find out when I notice miss call alerts from my customer's i own and manage a barbershop but more important I miss calls from my wife(that's a real world problem 🤣) so please can you fix with a update or advise me with what steps I should take thank you I really appreciate it have a nice day take care 🙂 

[arianwen27]

You shouldn't really be using a beta if your phone is vital for business.

For things to try, if your phone is going on do not disturb or the volume is lowering, you could use nice catch within good lock to see when and what is doing it. If a setting gets changed, nice catch will record it and say what did it.

I've not experienced my phone muting so I don't have a known fix for what's going on for you

[MartynaK]

@vapeandchill,

Sorry to hear about the inconvenience with your Galaxy S25 Ultra switching to Silent mode on its own — especially when it causes you to miss important calls from customers (and your wife! 😄).

First, please check a couple of settings that can sometimes cause this behavior:

1. Modes and Routines – Go to Settings → Modes and Routines and check if any routine is automatically turning on Silent mode at certain times or locations.

2. Do Not Disturb – Open Settings → Notifications → Do Not Disturb and make sure it isn’t scheduled to activate automatically.

3. Sound Mode Shortcut – Sometimes the sound mode can change accidentally via Quick Settings. It’s worth checking if any third-party app has permission to control sound settings.

If everything looks correct and the issue still occurs after the latest update, we recommend submitting an error report through the Samsung Members app. This allows the technical team to analyze system logs and investigate the issue further .