topic Re: Tab s6 screen issues in Tablets

Tab s6 screen issues

Emzpopz — Sat, 26 Oct 2019 22:02:59 GMT

I have areas of my screen that won't respond to the s-pen in multiple different applications.

The same areas won't respond to a touch press with the pen or if drawing/writing will stop the flow and repick up after the affected area.

Is this a pen issue or a tablet issue?

Any help would be appreciated.

Re: Tab s6 screen issues

AndrewL — Sun, 27 Oct 2019 10:57:05 GMT

@Emzpopz: Please can you try going to the Members App > Get Help > Interactive Checks > S Pen, and tap each square with the S Pen, followed by a hover test where you will be asked to guide a circle from point A to B. Are you able to complete this check with a 'pass' rate?

Re: Tab s6 screen issues

Emzpopz — Sun, 27 Oct 2019 11:03:39 GMT

After completing the checks it says;

Spen - action required

Spen hovering - action required

What would be the next steps from here?

Re: Tab s6 screen issues

AndrewL — Sun, 27 Oct 2019 11:38:57 GMT

@Emzpopz: Similarly, please open the Members app > Get Help > Interactive Checks > Touch Screen, and swipe across all the squares to see if you encounter any errors. Can you confirm if you are placing the S Pen back in its holster to charge when not in use?

Re: Tab s6 screen issues

Emzpopz — Sun, 27 Oct 2019 11:43:15 GMT

Touch screen test came back as normal and the pen is always returned to the holster when not in use.

Thanks

Re: Tab s6 screen issues

AndrewL — Sun, 27 Oct 2019 14:27:21 GMT

Thanks for checking that @Emzpopz. As the issue seems to be stemming from the S Pen I recommend reaching out to Samsung Support via the link below to enquire about obtaining a warranty replacement. Please be aware that proof of purchase will be required, and should contain the retailer logo, amount paid, reference to the tablet itself and the date of purchase.

https://www.samsung.com/uk/info/contactus/

Re: Tab s6 screen issues

Abdessalam — Wed, 06 May 2020 03:05:52 GMT

i got the same exact problem.. whene i try to take notes i coudn’t write in a specifec area on my tab s6 but i fixed it without changing the s pen or geting in the sittings. It’s a simple stuff and i figured it out. If you havn’t yet i can tell you.

Re: Tab s6 screen issues

cloudroll — Sun, 10 May 2020 14:10:32 GMT

Hi, can you please eleborate on how you fix this issues?

Thanks.

Re: Tab s6 screen issues

HarelYadan — Mon, 11 May 2020 18:11:06 GMT

I have the same problem.

How did you solve it?

Re: Tab s6 screen issues

cloudroll — Mon, 11 May 2020 18:53:57 GMT

Believe it or not I just had to reboot.

That's all it took.

Re: Tab s6 screen issues

Abdessalam — Mon, 11 May 2020 23:16:58 GMT

For me the problem was the cover i recently bought to my tab s6, the cover has small magnet peaces helps it attach. I learned that the magnet affects the s-spen so i tryed to detach the tab from the cover and take notes and the result was awesome.. and aftrer i had looked for the magnet placements on the cover of tha tab i extracted its all.. so it worked perfectly

Re: Tab s6 screen issues

CorgiVonWoof — Fri, 05 Jun 2020 08:04:23 GMT

You are absolutely right. I didn't think that my cover is responsible for the issue! Thanks you very much

Re: Tab s6 screen issues

Matteo Marongiu — Tue, 28 Sep 2021 18:27:00 GMT

You may not believe it, but I resolved this issue removing the magnetic case (cover).

The magnetic part probably interferes with the pen.

Re: Tab s6 screen issues

syed ahmed — Sun, 05 Jun 2022 06:42:49 GMT

Fascinating how moderators and forums like these manage to escape the real issue

Re: Tab s6 screen issues

syed ahmed — Sun, 05 Jun 2022 06:46:53 GMT

Here is a video of the exact same problem on my s6 lite screen:

https://photos.app.goo.gl/5z8fmcDknBnjbqWQ7

It is not an s pen issue.