topic Re: Google pay in Mobile Apps & Services

Google pay

PaulsFold5 — Mon, 20 Aug 2018 17:34:18 GMT

I have tried to register a card on Google pay but i get a message saying my phone is rooted but samsung comfem it's not

I have noticed my phone is not certified on the play store could this be the cause of my problem

Re: Google pay

wyse_terminal — Tue, 21 Aug 2018 08:34:01 GMT

That is what could be causing this however when you spoke to Samsung how did you do a root check?

Re: Google pay

PaulsFold5 — Tue, 21 Aug 2018 08:47:06 GMT

Hi turned my phone off then restarted it pressing home and volume up and my knox counter was zero

Regards Paul

Re: Google pay

wyse_terminal — Tue, 21 Aug 2018 09:07:32 GMT

I would speak to the google pay team to see why it is showing as not certified because google pay works in conjunction with the play store and play services and all banks require non rooted devices for any kind of payment or banking to work on that said phone and if it is not verified you will not be able to get anything like google pay.

Re: Google pay

PaulsFold5 — Tue, 21 Aug 2018 09:27:59 GMT

Hi I did that they said 48 hrs to get back to me so that's not too bad . I've tried looking into this and apparently lots is samsung phones s8 and s9 are not certified on the play store. But I can download stuff of there ?

Thanks for the advice

Re: Google pay

wyse_terminal — Tue, 21 Aug 2018 09:39:17 GMT

Where did you purchase the phone from?

Re: Google pay

PaulsFold5 — Tue, 21 Aug 2018 10:43:28 GMT

On contract from ee but as samsung said the phone is not rooted ect they can't change it wich I understand that as it's Google's doing

Re: Google pay

PaulsFold5 — Tue, 21 Aug 2018 10:45:21 GMT

Ans samsung pay dosnt do halifax 😏

Re: Google pay

wyse_terminal — Tue, 21 Aug 2018 13:14:20 GMT

sometimes the phones running EE software does stated unofficial or modified in the status check that in settings could be the cause of the problem.

Re: Google pay

PaulsFold5 — Tue, 21 Aug 2018 15:53:09 GMT

Ah anyway I could I could change this or are they locked in

Re: Google pay

PaulsFold5 — Wed, 22 Aug 2018 11:45:38 GMT

Many thanks for your help i suppose I will just have to wait for halifax joining samsung pay