topic Re: Problem logging into account in Mobile Apps & Services

Problem logging into account

Members_oeQvzEu — Sun, 08 Dec 2024 15:07:35 GMT

I encountered a problem that when trying to pass double verification on my Samsung account, the code is not sent and it says (processing failure). I looked through the entire Internet and also talked to tech support and nothing worked. Has anyone encountered this?

Re: Problem logging into account

Conzoboii — Sun, 08 Dec 2024 15:10:42 GMT

Was there an Internet outtage whilst you did it? You may have been very unlucky and just happen to lose connection at the precise moment you tried to pass authentication.

Re: Problem logging into account

lminvti — Sun, 08 Dec 2024 15:21:00 GMT

Hi there 👋 and warm welcome

Don't know if you tried or seen this already but person here :
https://www.reddit.com/r/samsunggalaxy/s/qvAAzdUaEB
Found a way with googles 2FA app, might worth a try.

Re: Problem logging into account

Members_oeQvzEu — Sun, 08 Dec 2024 15:54:00 GMT

I've been trying since lunch.

Re: Re: Problem logging into account

Conzoboii — Sun, 08 Dec 2024 16:01:33 GMT

Sorry man then im out of ideas, I hope upu manage to get it sorted

Re: Problem logging into account

AndrewL — Sun, 08 Dec 2024 16:04:06 GMT

@Members_oeQvzEu: If you have 2 step verification set up for your Samsung account, and you are currently not receiving the verification codes via SMS, then there is a work around. When you set up 2-step verification, you will have received a confirmation email. Please check your inbox for this email, as it contains back up codes which can be used in instances such as this. Let me know how you get on.

Re: Problem logging into account

Members_oeQvzEu — Sun, 08 Dec 2024 16:05:13 GMT

Re: Problem logging into account

Members_oeQvzEu — Sun, 08 Dec 2024 16:05:48 GMT

Thank you, I'll go try it.

Re: Problem logging into account

Members_oeQvzEu — Wed, 11 Dec 2024 16:40:00 GMT

First of all I want to thank you for this advice, because it would solve the whole problem and I am sure of it, but there is a problem. I did not enable this function and I do not understand how it appeared. There is no letter, no possibility to enter the account. Perhaps it happened accidentally when logging in last time, but there is simply no letter

Re: Problem logging into account

ChrisB_ — Wed, 11 Dec 2024 17:46:07 GMT

Hmm, that's pretty strange. In this instance, I would recommend contacting our Accounts team on 0800 995 1079, as they will be able to look into this for you. They are open Mon - Fri, 24 hours a day.

Re: Problem logging into account

5357 — Thu, 12 Dec 2024 18:15:09 GMT

I have a new device but the phone number on my 2 step verification I don't have any more. Any ideas

Re: Problem logging into account

AndrewL — Thu, 12 Dec 2024 19:06:55 GMT

@5357: In this instance, please follow the link below where you will find the necessary steps to change the phone number that is registered to the 2-step verification feature of your Samsung account.

https://www.samsung.com/uk/support/mobile-devices/how-to-change-your-samsung-account-mobile-number-using-two-step-phone-verification/?srsltid=AfmBOoorjoH4qvZIwBoa3Y_MXQ1VPCqntH_C-uWiHzrMXdzWV2u1j1Tr

I hope this helps.