topic Re: Problems updating apps in Mobile Apps & Services

Problems updating apps

Jephrito — Mon, 24 Jan 2022 19:45:43 GMT

Since updating my S20Plus I seem to be having problems updating my apps from the play store. Error message keeps popping up for 98% of the apps. I can't even download new apps. Tried clearing the cache and still no luck.

Apparently it is a samsung issue and nothing to do with Google.

Re: Problems updating apps

KholaI — Mon, 24 Jan 2022 20:04:55 GMT

Hi there @Jephrito

Though this does sound a tad strange, I'd like you to try a Soft Reset on the phone, as this tends to fix a lot of minor bugs, without deleting any personal data. You can do this by holding the Power and Volume Down buttons for around 10 seconds.

Re: Re: Problems updating apps

Jephrito — Mon, 24 Jan 2022 20:31:13 GMT

Still not updating. Now and again certain apps will update and others will not update. Very frustrating when you have about 20 apps that will not update.

Re: Problems updating apps

Jephrito — Mon, 24 Jan 2022 20:43:08 GMT

There we go

Re: Problems updating apps

KholaI — Thu, 27 Jan 2022 20:45:34 GMT

If it is a software issue, it would be best to send an error report log to our software engineers, as they'll be able to decipher the issue. Please head into the Samsung Members app > Get help > Error reports. Within 15 minutes of the issue occurring, send an error report, alongside a detailed entry of the issue, so our engineers can look into this further. Once they find a fix, they'll get back in touch.

Re: Re: Re: Problems updating apps

gdn2509 — Thu, 03 Feb 2022 23:33:14 GMT

I had this!!! How did you resolve it?

Re: Re: Re: Re: Problems updating apps

Jephrito — Fri, 04 Feb 2022 05:51:45 GMT

I just waited for an update from Samsung and that seems to have resolved it